Commercial Lines Processor Jancy Richards lives by the motto “leave everything better than you found it.” That personal rule comes in handy when she processes documents for our commercial risk management clients. Before joining the NCW team, Jancy worked in customer service for pharmacy benefits, and both her expertise and her customer service mindset have made her an absolute asset to her team. Jancy loves working with people and learning new things to help her coworkers. The teamwork atmosphere at NCW has become one of Jancy’s favorite parts of the job because of her colleagues’ kindness and professionalism.
Jancy is a talented singer, having been a member of the Amarillo Master Chorale for countless years. She serves as their Secretary of the Board of Directors and performs in two to four concerts each year, singing in the Alto section.